FAQ
Please find answers to the most frequently asked questions below:
The Try On Service
* The Try On service is available from October to April. Try Ons are not available at Slaters stores.
Yes. The Try On service is available each year from October to April.
Ordering Your Hirewear Outfit
Orders should be placed directly with your chosen retailer, whether that is in store or over the phone.
You'll need to pay a deposit to the retailer when you book your outfits. This is normally 50% of the total value but it can vary from store to store so check with your chosen retailer for more info. All outfits will need to be paid for when they're collected. You can either pay for all of them or have the wearers pay for the outfits themselves. You should check with your chosen retailer what types of payment they accept.
Ideally, you should place your order and confirm your sizes as early as possible. Most grooms tend to book at least six months before the big day.
We will accept orders up to 4 working days prior to the function but these may incur additional cost and you might not be able to get the exact outfit you want.
You can amend an order in 2 ways:
Login to your account. From here you can update your sizes and delivery store and save them to your order. You can make changes to your order online up until 28 days before the function date. After this point you should contact our Customer Service Team on 0141 781 6746.
If you want to change colours or styles of garments you should contact your retailer directly using the Contact Retailer button. This is in the Host Store info section on the right of your Sort My Order screen.
You can also call the store to make any changes.
If you would like to cancel your order at any time, please contact your retailer directly. If you cancel your order within 48 hours of it being placed, you will receive a full refund of your deposit.
If you cancel your order within one month of the date of collection, you may be required to pay 50% off the order.
Orders that are cancelled within one week of the date of collection you will be required to pay for the full order. Charges can vary from store to store so check when you place your booking.
When you place your order, your retailer should let you know the date it will be ready for collection. Please make sure you have advised the retailer if you are travelling to the wedding ceremony and that your date of collection fits in with these plans. Charges may apply should you require the outfits earlier than the function date.
Your order should be returned to the retailer on the first working day after the wedding. i.e. if the wedding is on a Saturday, the outfits should be returned on the Monday. Check the store's opening hours when you book.
All outfits should be returned to the store where they were ordered.
Managing Your Order
The groom(or party leader) places the order for the entire party in-store. Once the order is confirmed, an email is sent to the groom with a link to activate his Sort My Wedding Outfit account.
The groom can then log in to his account and manage the wearers in his party.
The first thing the groom should do is enter the email addresses for all his wearers. Once he saves the details, an email will be sent to the wearer to let them know they're in the wedding party, what they're wearing and how to get measured.
There are 3 options for the wearer to get measured:
- Go to the same store as the groom (i.e. the Host Store) to get measured.
- Use the Self Measuring Guide (PDF, 178 KB) and enter his own sizes straight into his Sort My Wedding Outfit Account.
- If the wearer wants to visit a store, they should use the ‘Contact Retailer' button to send a message to arrange an appointment. The replies will go to the message section of their Sort My Wedding Outfit account but a notification will be sent to the email address used to register.
The groom (or party leader) can see the status of everyone's order, who has been measured and who hasn't.
The wearers can only see their own outfit details and can send messages to the retailer.
Home Delivery *
*Please note only Cameron Ross customers are eligible for home delivery.
Any wearer can request their outfit be delivered to their home or work address. The groom can also request this service for any of the wearers. The request will be sent to the Host Store for them to approve or reject. The store will normally ask that the outfit be paid for in full before home delivery can be ordered.
When you login to Sort My Wedding Outfit and visit the Manage Order screen, you'll see a ‘request home delivery’ link under the ‘Delivery Store’ section on the left hand side.
You'll be asked to ‘request home delivery’ which will be sent to the host store. Delivery can only be made to mainland UK and Northern Ireland. The store will normally ask that the outfit be paid for in full before home delivery can be requested.
Once your request has been approved, you will receive a message asking you to login and enter your delivery address and make payment of £5.95 to cover carriage.
Home delivery can be requested up to 3 weeks before the function date.
Our home delivery service costs £5.95 to cover carriage.
We currently offer our home delivery service for mainland UK and Northern Ireland.
No, at the moment the service is only available for mainland UK and Northern Ireland.
You should expect delivery of your outfit approximately 10 days prior to the wedding. Deliveries are made Monday-Friday and our courier is DPD. You will receive an email or text message from DPD (free of charge) when your outfit has been despatched to let you know when to expect delivery.
In the unlikely event the host store rejects your home delivery request, you should contact them directly. Their contact details can be viewed in your Manage Order screen.
You should try on your outfit within 48 hours of receiving it and contact our Customer Service team on 0141 781 6746 to arrange any replacement garments to be sent out free of charge.
Changeovers requested more than 48hrs after receiving the outfit will incur a charge of £5.95 for delivery.
Replacement items will be sent out within 48hrs of submitting the request. Deliveries will be made Monday-Friday only.
Although we can deliver your outfit to your home, we ask that your outfit is returned to the host store along with the other party members’ outfits. If this isn’t possible, you should contact our Customer Service team on 0141 781 6746 to make arrangements for a home collection. Please note this will cost an additional £5.95 to cover carriage.
You should contact the host store if you have a problem with your order or home delivery request. Their contact details are on the left of your order management screen.
We accept the following as methods of payment:
- Mastercard Credit
- Mastercard Debit
- Visa Debit
- Visa Electron
- Visa
You should contact info@sortmyweddingoutfit.com.
Problems with the website
If you cannot login to your account email info@sortmyweddingoutfit.com
Forgotten your password? Click here to request a new password.
Missing orders
If you cannot see your order when you login to your account, please contact the
helpdesk at info@sortmyweddingoutfit.com
or call
0141 781 6746.
Wrong or missing items
If there are items or outfits missing from your order you should contact your chosen retailer using the Contact Retailer button. This is in the Host Store info section on the right of your Sort My Order screen.
Wrong retailer
If your Host Store details are incorrect, please contact SMWO Helpdesk on 0141 781 6746.
Wrong or missing party information
If you'd like to add or remove members of the order party, please contact your chosen retailer. If you'd like to edit contact information or roles of members of the wedding party, you can do this in the Sort My Order section.
