Help Centre – Frequently Asked Questions

Please find answers to the most frequently asked questions below:

The Try On Service

* The Try On service is available from October to May.

Can I Order a Try On of my outfit?

Yes. The Try On service is available each year from October to May.

Ordering Your Hirewear Outfit

How can I order my outfit?

Orders should be placed directly with your chosen retailer, whether that is in store or over the phone (if applicable).

How do I pay for my order?

You'll need to pay a deposit to the retailer when you book your outfits. This is normally 50% of the total value but it can vary from store to store so check with your chosen retailer for more info. All outfits will need to be paid for when they're collected. You can either pay for all of them or have the wearers pay for the outfits themselves. You should check with your chosen retailer what types of payment they accept.

When should I place my order / When is the latest I can place my order?

Ideally, you should place your order and confirm your sizes as early as possible. Most grooms tend to book at least six months before the big day.

We will accept orders up to 4 working days prior to the function but these may incur additional cost and you might not be able to get the exact outfit you want.

What should I do if I want to amend an order?

You can amend an order in 2 ways:

Login to your account and click on ‘Sort My Order'. From here you can update your sizes and save them to your order.

If you want to change colours or styles of garments you should contact your retailer directly using the message tool via the Contact Retailer button. This is in the Host Store info section on the left of your Sort My Order screen.

You can also call the store to discuss any changes.

What should I do if I want to cancel an order?

If you would like to cancel your order at any time, please contact your retailer directly. If you cancel your order within 48 hours of it being placed, you will receive a full refund of your deposit.

If you cancel your order within one month of the date of collection, you may be required to pay 50% off the order.

Orders that are cancelled within one week of the date of collection you will be required to pay for the full order. Charges may apply should you require the outfits earlier than the function date.

View full terms & conditions.

Where and when do I collect my order?

When you place your order, your retailer should let you know the date it will be ready for collection. Please make sure you have advised the retailer if you are travelling to the wedding ceremony and that your date of collection fits in with these plans. Charges may apply should you require the outfits earlier than the function date.

Where and when do I return my order?

Your order should be returned to the retailer on the first working day after the wedding. i.e. if the wedding is on a Saturday, the outfits should be returned on the Monday. Check the store's opening hours when you book.

All outfits should be returned to the store where they were ordered.

Managing Your Order

How Sort My Wedding Outfit Works

The groom(or party leader) places the order for the entire party in-store. Once the order is confirmed, an email is sent to the groom with a link to activate his Sort My Wedding Outfit account.

The groom can then log in to his account and manage the wearers in his party.

The first thing the groom should do is enter the email addresses for all his wearers. Once he saves the details, an email will be sent to the wearer to let them know they're in the wedding party, what they're wearing and how to get measured.

There are 3 options for the wearer to get measured:

  1. Go to the same store as the groom (i.e. the Host Store) to get measured.
  2. Use the Self Measuring Guide (PDF, 178 KB) and enter his own sizes straight into his Sort My Wedding Outfit Account.
  3. If the wearer wants to visit a store, they should use the ‘Contact Retailer' button to send a message to arrange an appointment. The replies will go to the message section of their Sort My Wedding Outfit account but a notification will be sent to the email address used to register.

The groom (or party leader) can see the status of everyone's order, who has been measured and who hasn't.

The wearers can only see their own outfit details and can send messages to the retailer.

Home Delivery

Who can request a home delivery?

Any wearer can request their outfit be delivered to their home or work address. The groom can also request this service for any of the wearers. The request will be sent to the Host Store for them to approve or reject. The store will normally ask that the outfit be paid for in full before home delivery can be ordered.

How do I request a home delivery?

When you login to Sort My Wedding Outfit and visit the Manage Order screen, you'll see a ‘request home delivery’ link under the ‘Delivery Store’ section on the left hand side.

You'll be asked to ‘request home delivery’ which will be sent to the host store. Delivery can only be made to mainland UK and Northern Ireland. The store will normally ask that the outfit be paid for in full before home delivery can be requested.

Once your request has been approved, you will receive a message asking you to login and enter your delivery address and make payment of £5.95 to cover carriage.

What is the cut off for requesting a home delivery?

Home delivery can be requested up to 4 weeks before the function date.

Is there an additional cost for home delivery?

Our home delivery service costs £5.95 to cover carriage.

Can I receive delivery anywhere in the UK?

We currently offer our home delivery service for mainland UK.

Can I receive my home delivery out with the UK?

No, at the moment the service is only available for mainland UK.

When will my outfit be delivered?

You should expect delivery of your outfit approximately 10 days prior to the wedding. Deliveries are made Monday-Friday and our courier is DPD. You will receive an email or text message from DPD (free of charge) when your outfit has been despatched to let you know when to expect delivery.

What should I do if my home delivery request is rejected?

In the unlikely event the host store rejects your home delivery request, you should contact them directly. Their contact details can be viewed in your Manage Order screen.

What should I do if there’s something wrong with my outfit when it’s delivered?

You should try on your outfit within 48 hours of receiving it and contact our Customer Service team on 0141 781 6746 to arrange any replacement garments to be sent out free of charge.

Changeovers requested more than 48hrs after receiving the outfit will incur a charge of £5.95 for delivery.

Replacement items will be sent out within 48hrs of submitting the request. Deliveries will be made Monday-Friday only.

How do I return my outfit?

Although we can deliver your outfit to your home, we ask that your outfit is returned to the host store along with the other party members’ outfits. If this isn’t possible, you should contact our Customer Service team on 0141 781 6746 to make arrangements for a home collection. Please note this will cost an additional £5.95 to cover carriage.

Who do I contact if I have a problem with my order or home delivery request?

You should contact the host store if you have a problem with your order or home delivery request. Their contact details are on the left of your order management screen.

How do I pay for my outfit?

We accept the following as methods of payment:

  • Mastercard Credit
  • Mastercard Debit
  • Visa Debit
  • Visa Electron
  • Visa
Mastercard Credit & Debit Visa Debit Visa Electron Visa
Who do I contact if there is a problem with the Sort My Wedding Outfit website?

You should contact info@sortmyweddingoutfit.com.

Problems with the website

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If you cannot login to your account email info@sortmyweddingoutfit.com

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Forgotten your password? Click here to request a new password.

Missing orders

What do I do if my order doesn't appear in my Sort My Wedding Out account?

If you cannot see your order when you login to your account, please contact the helpdesk at info@sortmyweddingoutfit.com or call
0141 781 6746.

Wrong or missing items

What do I do if there are wrong or missing items in my order?

If there are items or outfits missing from your order you should contact your chosen retailer using the Contact Retailer button. This is in the Host Store info section on the right of your Sort My Order screen.

Wrong retailer

What do I do if my account has the wrong retailer information listed?

If your Host Store details are incorrect, please contact SMWO Helpdesk on 0141 781 6746.

Wrong or missing party information

What do I do if I need to change the people in my order party?

If you'd like to add or remove members of the order party, please contact your chosen retailer. If you'd like to edit contact information or roles of members of the wedding party, you can do this in the Sort My Order section.

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